I despise lazy people.
Royal Mail have failed as a company, and their workers have been pushed to the edge of reason and strike against the company. However, this hurts the consumer greater than the hurting the Royal Mail head honcho.
And in addition to the strike which has been going on for the past two weeks, Royal Mail “cuts prices” on – no longer employing a team to answer phones, but to utilise a voice recognition system (which is fruitfully repugnant) and has no option to speak to an ACTUAL HUMAN BEING. I spent 6 minutes speaking to the female version of HAL, having to repeat everything at least twice. And why the hell do we require voice recognise in these days, especially with the quality (or lack of) of the voice stream on a mobile phone (probably similar to mono 8bit, 11025hz) and then there are the dropouts. I understand that some people don’t have the ability to press buttons, such as dudes who’ve lobbed off their arms.. but why isn’t there the option at the start to say “Say, ‘voice’ to hear options using your voice or press 1 to continue”.
Back to my inital point. I’ve bought something online from the UK and have been waiting for it since the 7th of September. It has been in the Royal Mail deposit centre since the 9th. Now it is the 17th of September and the status on the track and trace website says it’s still in the depo centre. Seriously you guys, you suck.